Privacy Policy

We collect information you provide directly to us when you contact us, request a quote, submit a form on our website, or communicate with us by email or telephone. This includes: • Contact details: full name, company name, business email address, telephone number, and mailing address. • Shipment and trade data: country of origin, commodity descriptions, monthly import volumes, and other information relevant to the customs and trade services you are seeking. • Correspondence: messages, inquiries, attachments, and other content you send us. We may also collect limited technical information automatically when you visit our website, including IP address, browser type, device type, referring URL, and pages viewed. This data is used solely for website security, analytics, and performance purposes.

We use the information we collect to: • Respond to your inquiries and provide customs brokerage, trade compliance, and logistics services. • Prepare customs documentation, tariff classifications, permits, and regulatory filings on your behalf. • Communicate with you regarding your shipments, accounts, and service updates. • Comply with applicable federal and provincial laws, including obligations under the Customs Act, CBSA regulations, and the Personal Information Protection and Electronic Documents Act (PIPEDA). • Improve our website content, services, and client experience. • Send you information about services, trade updates, or regulatory changes that may be relevant to your business — only with your consent. We will not use your information for any purpose that is not compatible with the purpose for which it was collected.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances: • Service providers: We engage trusted third-party service providers (such as cloud hosting, email, and accounting platforms) who process data on our behalf under strict confidentiality agreements. • Regulatory authorities: We are legally required to share shipment and importer data with the Canada Border Services Agency (CBSA) and other government bodies (such as CFIA, Health Canada, and Transport Canada) in the ordinary course of providing customs brokerage services. • Legal compliance: We may disclose information if required by law, court order, or regulatory authority. • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to equivalent privacy protections.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to maintain accurate business records, and to comply with applicable legal, regulatory, and contractual obligations. Customs transaction records are retained for a minimum of seven (7) years as required under the Customs Act. Other business records are retained according to our standard document retention schedule. When information is no longer required, it is securely destroyed or anonymized.

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it against unauthorized access, use, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS/HTTPS), access controls, secure email practices, and regular review of our data handling procedures. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, you have the right to: • Access the personal information we hold about you. • Request correction of inaccurate or incomplete information. • Withdraw consent to the use of your information for non-essential purposes, subject to legal and contractual limitations. • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated. To exercise any of these rights, please contact us using the information below.

Our website may use cookies and similar technologies to improve your browsing experience and analyze traffic patterns. Cookies are small text files stored on your device. We use: • Essential cookies: required for the website to function properly. • Analytics cookies: used to understand how visitors interact with the website (e.g., Google Analytics or equivalent). This data is aggregated and does not identify individual users. You may disable cookies through your browser settings, but doing so may affect the functionality of certain parts of the website.

Our website may contain links to third-party websites, government portals (such as the CBSA, CARM, or CFIA websites), or industry resources. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. The updated policy will be posted on this page with the revised effective date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: SJK Global Inc. Email: info@sjkglobalinc.com Phone: 647-234-9490 Website: www.sjkglobalinc.com We will respond to your inquiry within a reasonable time, and no later than thirty (30) days of receipt.